Return Management for Big & Bulky Products

We offer a full suite of service solutions for your big & bulky product return experience to wow your customers and expand your business.

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Nationwide Coverage

Across 50 States

In-Home Extraction

White-Glove Service

Innovative Platform

End-to-End Management

Tired of Losses on Returns? REFURN is Your Secret Weapon

Leverage our technology and infrastructure to simplify return services and recover costs through recommerce opportunities! Learn more →

Return Services

White-Glove Return Solutions Suite

A complete suite of retail return management solutions by a single source provider to offer your customers any type of return, creating the best return experiences on the market.

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Return to Store

Regardless if customers are local to your physical store, we offer nationwide return coverage.

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Return to Vendor

Returns are retrieved from your customers and delivered securely to your distribution center.

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Recycle Return

We ensure that your product returns are picked up and properly recycled in a sustainable manner.

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Destroy Return

Returns are safely extracted from your customers location and taken to a proper destruction facility.

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Product Assembly

Give your product and customer the attention they deserve for a quality assembly experience.

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Recommerce

Leverage our buying network to resell quality returns and regain revenue loss.

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Industries We Serve

Bedding Retailers

In such a customer centric industry that offers extended trial periods, let us deal with the hassle of returns.

Mattresses
Box Springs
Bunk Beds
Bed Frames
Adjustable Bases
Day Beds

Furniture Retailers

Furniture returns are often already assembled and bulky. Let us handle the return logistics for you.

Couch & Sofas
Dressers
Recliners
Desks & Chairs
TV Stands
Tables

Appliance Retailers

Appliances are one of the most difficult products to return. We can help extract them properly.

Refrigerators
Freezers
Washer & Dryers
Stove & Oven
Wine Coolers
Large Grills

Exercise & Gym Equipment

Exercise products are heavy and difficult to manouver. Rely on a provider who specializes in big and bulky.

Treadmills
Ellipticals
Exercise Bikes
Rowing Machine
Stair Steppers
Weight Benches

Our nationwide provider network coverage

Our providers are a key component of our national infrastructure, providing reliable and scalable return resources to customers around the country.

What
Customers Say
About Us:

Refurn prices were quite reasonable. I would be happy to recommend them to anyone seeking this type of service.

Robert F.

Los Angeles, CA

Two young men were on time, removed a couch and a sleeper sofa in about 10 minutes. They were friendly and efficient. I will use this business again.

Terry D.

Boston, MA

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Jerome Bell

Founder of the Agency

The positive feedback from our customers utilizing REFURN’s pickup service offer great feedback on how quick, kind and professional your team is. We appreciate our partnership.

FXI

Customer Care Manager

Our customer Lucille Flammia said her providers service was “superb”. Let them know we at Ghost Bed truly appreciate the professionalism.

Ghost Bed / Nature’s Sleep

Asst White Glove Coordinator

I’ve used this company numerous times. More recently to assemble furniture Wayfair was unable to complete after two visits. Very easy to book online. Prompt, courteous, reasonable prices.

Wayfair

RRWT Customer

Quick, professional and kind! These guys are the best!!! Love supporting our locally owned business!!! Shawn and Cory are the best!

Tricia M.

Dallas, TX

Refurn was great. They were able to come early than scheduled and the two gentleman that loaded were great. Had everything taken care of in a short amount of time.

Amy K.

Atlanta, GA

Refurn was a great find. I made arrangements the night before for pickup of mattresses and some other items the next day.

Jerome B.

Tampa, FL

Customer service was top-notch. Garvi was my assigned pickup man and he was wonderful – prompt, professional, helpful and courteous.

Albert F.

Denver, CO

Refurn prices were quite reasonable. I would be happy to recommend them to anyone seeking this type of service.

Robert F.

Los Angeles, CA

Two young men were on time, removed a couch and a sleeper sofa in about 10 minutes. They were friendly and efficient. I will use this business again.

Terry D.

Boston, MA

Wonderful service. Kept in touch with arrival date and time window. On time. Efficient and pleasant people. Good price. Great customer service when I had a question.

Anne L.

Phoenix, AZ

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Annette Black

CEO of Ipsum Company

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Jerome Bell

Founder of the Agency

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Albert Flores

CEO of Dolor Ltd.

Beyond Customer Returns

Upsell Our Add-On Services

Tap into a new revenue stream by upselling our home services to customers and reduce buyer friction by providing options to help beyond their purchase.